Effective Date: 18th April, 2025

This Privacy Policy explains how Hajra Kalam collects, uses, and protects your personal data in accordance with the General Data Protection Regulation (GDPR). By using this website or engaging with the services of Hajra Kalam, you agree to the terms outlined below.

1. Who I Am

Business Name: Hajra Kalam  

Owner & Data Controller: Hajra Kalam  

Business Address:  

Henegouwerlaan 120 C  

3014 CG Rotterdam  

Zuid-Holland, The Netherlands  

Email: kalampsychology@gmail.com  

Website: www.hajrakalam.nl

2. Personal Data I Collect

Depending on your interaction with my services, I may collect the following information:

- Name, address, phone number, and email address  

- Date of birth  

- Health-related information (relevant to treatment)  

- Session notes  

- Billing and payment details  

- IP address or browser details (via website)

3. How and Why I Collect Your Data

Your personal data is collected through:

- Contact forms or email correspondence  

- Intake forms and therapy sessions  

- Invoicing systems and practice management tools  

Purposes include:

- To provide psychological assessment and treatment  

- To maintain accurate records (as required by Dutch law)  

- To communicate with you  

- To process invoices and payments  

- To ensure legal and ethical compliance

 4. Legal Basis for Processing

I process your data under the following legal bases:

- Consent (e.g., when you voluntarily contact me)  

- Contractual necessity (e.g., to provide therapy)  

- Legal obligation (e.g., record-keeping requirements)  

- Legitimate interest (e.g., securing my practice and services)

 5. Data Retention

- Client records are stored securely for 20 years, in accordance with Dutch health law (WGBO)

- Contact form messages or inquiries not resulting in treatment are deleted within 3 months

- Website analytics data (if applicable) is stored in accordance with industry standards.

6. Data Sharing

I will never sell your data. I may share limited data with:

- Secure online practice management platforms (if used)  

- Web hosting or email services (e.g., Gmail)  

- My accountant, for invoicing purposes  

All third parties are GDPR-compliant and only receive data when necessary.

7. How I Protect Your Data

Your personal data is protected by:

- Encrypted email communication  

- Password-protected systems  

- Secure data storage in accordance with Dutch healthcare standards

8. Your Rights

You have the right to:

- Access the data I hold about you  

- Request correction or deletion of your data  

- Withdraw consent at any time  

- File a complaint with the Autoriteit Persoonsgegevens (www.autoriteitpersoonsgegevens.nl)

9. Cookies

This website may use essential or analytical cookies to improve user experience. You will be informed via a cookie banner and can opt out of non-essential cookies. 

10. Changes to This Policy

This policy may be updated from time to time to reflect changes in legal obligations or services offered. The most recent version will always be available on this website.

To exercise your rights, write a complaint or suggest policy updates: please contact me at kalampsychology@gmail.com